nbaee's Privacy Policy

Section 1

Introduction & Scope

nbaee operates a reliable online betting and gaming platform for users in Bangladesh. This Privacy Policy ("Policy") applies to nbaee's website, applications, and all related services. It explains why and how we collect your personal information, how we store it, and what rights you have.

By using our platform, you will be considered to have given your consent to the terms of this Policy. If you have any questions before reading this Policy, please contact our support team.

Section 2

What Information We Collect

When you create an account, log in, or use our services on nbaee, we may collect the following types of information:

2.1 Identity & Contact Information

• Full name and date of birth
• Email address and mobile number
• Current address and national ID details (for identity verification)

2.2 Account & Transaction Information

• Username and password (in encrypted form)
• Deposit and withdrawal history
• Payment method details (bKash, Nagad, Rocket, or bank transfer)
• Gaming history and betting records

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Traffic source and navigation history

2.4 Voluntarily Provided Information

If you contact our support team, take part in a survey, or join a promotional offer, we also store the information you provide at that time.

Section 3

How We Use Your Information

nbaee uses the collected information only for the following lawful purposes:

3.1 Service Operation & Improvement

• To create and manage your account
• To process transactions and confirm payments
• To improve the platform's performance
• To resolve technical issues

3.2 Security & Fraud Prevention

• To ensure account security
• To detect unauthorized access and fraud
• To conduct necessary verification for anti-money laundering purposes
• To verify age for responsible gaming

3.3 Communication & Support

• To respond to your inquiries
• To send relevant promotional information (with your consent)
• To notify you of important account updates

3.4 Analytics & Personalization

We use analytical data to understand your gaming preferences and provide a better experience. However, this information is never sold to third parties.

Section 4

Information Sharing & Disclosure

nbaee does not share or sell your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Partners

Only the necessary information may be shared with trusted partners who assist in providing services such as payment processing (bKash, Nagad, Rocket, bank), technical infrastructure, or customer service. These partners are required to use the information in accordance with our instructions.

4.2 Legal Obligations

We may disclose information if required by legal proceedings, a court order, or a legitimate request from a relevant authority.

4.3 Business Transfer

If part or all of nbaee's business is transferred, your information may form part of that transfer. However, the terms of this Policy will remain in effect in such cases.

Section 5

Cookies & Tracking Technologies

Cookies and similar technologies are used on the nbaee website. Cookies are small text files stored in your browser that help identify you on return visits.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security.
• Functional Cookies: Remember your preferences and language settings.
• Analytical Cookies: Help monitor and improve site usage.

5.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may affect the platform's functionality.

Section 6

Data Security Measures

nbaee applies industry-standard security measures to keep your personal and financial information safe:

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Passwords and sensitive information are stored using strong hashing algorithms.
• Two-Factor Authentication is available as an optional feature.
• Regular security audits and vulnerability testing are conducted.
• Restricted access controls — only authorized staff can access data.

Even so, no method of transmitting information over the internet is 100% secure. While we take every precaution, absolute security cannot be guaranteed.

Section 7

Data Retention Period

nbaee retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. The retention policy for different types of information is described below:

7.1 Active Accounts

All account information, transaction records, and gaming history will be retained while the account remains active.

7.2 Closed or Inactive Accounts

Even after an account is closed, information required to meet financial and legal obligations is retained for a set period. After this period, the information is securely deleted.

7.3 Data Deletion Requests

You may request deletion of your information. However, due to legal obligations, certain information may be required to be retained for a specific period.

Section 8

Your Rights

As a user of nbaee, you have the following rights regarding your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent at any time for processing carried out on the basis of consent.

To exercise these rights, contact us at our support email ([email protected]). We will review your request within a reasonable time.

Section 9

Protection of Minors

nbaee is intended for those aged 21 and above only. We do not knowingly collect personal information from minors.

An age verification process is carried out at the time of account registration. If it comes to our attention that information has been collected from a minor, we will immediately close that account and delete the information.

If you believe that a minor is using the platform unlawfully, please let us know immediately.

Section 10

Policy Changes & Updates

nbaee reserves the right to change or update this Privacy Policy as needed. For any significant changes, we will take the following steps:

• The updated Policy will be published on this page.
• The date of the change will be noted on this page.
• For significant changes, registered users may be notified by email.

Continued use of the platform after any changes will be considered as your consent to the updated Policy. We therefore recommend reviewing this page regularly.